Oracle RightNow CRM Services

RightNow CX Expertise

Whether it's resolving an existing site issue or completing a comprehensive RightNow CX systems integration, our experts are here to maximize your CRM efforts. From delivering mobile capabilities to designing feature-rich web sites, we're a dependable partner. Together, we will transform your customer experience.

Do any of these statements sound familiar?

We don't have RightNow expertise.
We're more than 24 months behind on RightNow upgrades.
We need help during seasonal spikes in our business.
We have limited personnel.
We're not adding to our team.
We can't wait three months to start our project.

"We solve these problems every day. Let's talk."

Expert Web Design Services

We can custom design your site, implement your design, or incorporate your existing web site's design.

Chat Integrations - Improving Chat Experiences

Live chat reduces cost, increases customer satisfaction (CSAT), and increases agent productivity.

CX Analytics Reporting

Our metrics tools allow you to track self-service effectiveness, monitor keyword searches, and trend incident categories.

Multi-language Setups

Using multiple CX instances or a single instance to provide your knowledge base in any language helps you reach more customers.

Custom Objects Database Design

Use custom objects to create product registrations, asset tracking, product notices, defect tracking, or anything you can imagine by having a custom database.

Accomplished Email Marketing Campaigns

Using CX marketing tools we can help you formulate a successful marketing campaign.

Seamless Data Migrations

We flawlessly move data to RightNow CX from your existing CRM or ERP application.

In-depth Assessment and Recommendations

We help identify your customer service needs and discuss options to solve them.

CX Mobile Customer Portals Setups

Mobile traffic to RightNow sites has increased 100%. Your site must be mobile ready.

Question Creation and Knowledge Base Tuning

Better knowledge base performance equals a better customer experience, while lowering your overall support costs.

Resolving Existing Site Issues

Our expert customer portal programmers have the knowledge and experience to fix any of your CX issues.

Workspace Add-In Framework Extensions

Extend the reach of the agent desktop through automation, integration, and extension.

Social Media Self-Service Setups

Increase customer engagement by incorporating your knowledge base into popular social media sites such as Facebook and Twitter.

Cross Channel Customer Experience Strategies

Improve customer care experience through self-service, telephony, chat, email, and social media channels.